FAQs

CV Promise

All products are under the CV Promise. If you can find one of our products of higher quality elsewhere and at a cheaper price, we’ll beat it.

We make sure we have a fully supportive Customer Service. You can call us personally on 07858623658 or 07856473311, submit using our Contact Form, or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

How do I maintain a product?

By following the basic washing instructions you can maintain the high quality of your technical apparel. Never use dryer sheets, or fabric softener – these clog up fabric and deplete the material. Use a minimum amount of laundry products. Their additives can clog the fabric which could ruin the valubable, comfortable feel. We recommend using bleach free scent free detergents. Ensure you handwash any 'hard' items you have such as The Illusion Mug and do not use a microwave oven on anything.

How fast will I receive my order?

In order to ensure a swift delivery of around 3 working days you should make sure you have:

Completed full payment for your product

Accurately completed billing and shipping addresses

Zero problems with the designs. Over 90% of completed orders are dispatched within 24hours, some even earlier.

Returning a product

If we have made a mistake, we will replace it. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fill out our contact form if you feel we have.

If you make a mistake with your order, again email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will see what we can realistically do to help you get the customised product you would like. Should a mistake arise, we kindly ask that you contact us within 3-4 days to synchronize an acceptable solution. Please include your order number and a detailed explanation of the problem.